FAQ

Is Casserole Catering Halal Certified?
Yes we are halal certified.

How do I place my order?
You may place your order through the following methods;
  • Through our website www.casserole.com.sg
  • Send an email to sales@casserole.com.sg
  • Call our Sales hotline @ 6323 6445
  • Fax order form to us @ 6223 5246

    • Can I replace some of the items in the menu?
    Yes. We allow change in items as long as they are within the same price range. Additional top-up is applicable for food item upgrade.

    Can I amend my order?
    Changes must be made 3 days before the event.

    What is your earliest Lunch buffet ready time?
    Our earliest Lunch buffet ready time is 10:30 am.

    Are there any delivery charges?
    Yes. A Transportation & Set-up Charge of $40 is applicable.

    Is there a surcharge for Hi-Tea buffet ready time earlier than 9am?
    Early Morning Surcharge (Buffet Ready Between 8:00 AM - 8:55 AM) - $30.00 / Buffet Line
    Early Morning Surcharge (Buffet Ready Between 7:00 AM - 7:55 AM) - $60.00 / Buffet Line

    Can I ask for additional chairs and tables?
    Tables, chairs and other equipment are available for rental. Please contact our sales staff @ 6323 6445 for more details.

    Do you provide service staffs or chefs?
    Yes, Chefs and service staffs are available at a cost.

    How do I make payment?
    Cheque/ Bank Transfer/ Visa/ Mastercard/ Amex
  • For Cheque payment, it should be crossed and make payable to "Casserole Catering Services Pte Ltd"
  • For Credit card payment, a payment link will be sent to you via email / SMS 3 days prior to event.
  • For Bank Transfer, payments have to be made 3 days prior to event. For our bank details, please contact our sales staff @ 6323 6445.
    • Interest will be charged at 12% per annum for any overdue balances beyond the payment terms.

    Discount Code - Terms & Conditions
  • One Code Per Invoice
    • Only one discount code may be used per invoice. Multiple codes cannot be combined.
  • Minimum Spend Requirement
    • A minimum spend of $100 (before GST) is required to apply the discount code.
  • No Cash Refund or Credit for Unused Value
    • If the discount amount exceeds the invoice value, the excess will not be refunded, credited, or carried forward for future use.
  • Validity Period
    • The discount code is valid for 6 months from the date of issue. Expired codes will not be accepted.
  • Non-exchangeable
    • Discount codes cannot be exchanged for cash or other benefits.
  • Single Use Only
    • Each code is valid for one-time use only.
  • Right to Amend
    • The company reserves the right to amend these terms and conditions at any time without prior notice.

    If I have further enquiries, who do I contact?
    Please call our Sales Hotline @ 6323 6445 for any further enquiries.