FAQ

Is Casserole Catering Halal Certified?
Yes, we are halal certified.

How do I place my order?
You may place your order through the following methods;
  • Through our website www.casserole.com.sg
  • Send an email to sales@casserole.com.sg
  • Call our Sales hotline @ 6323 6445
  • Fax order form to us @ 6223 5246

  • Can I replace some of the items in the menu?
    Yes. We allow change in items as long as they are within the same price range. Additional top-up is applicable for food item upgrade.

    Can I amend my order?
    Changes must be made 3 days before the event.

    What is your earliest Lunch buffet ready time?
    Our earliest Lunch buffet ready time is 10:30 am.

    Are there any delivery charges?
    Yes. A Transportation & Set-up Charge of $40 is applicable.

    Is there a surcharge for Hi-Tea buffet ready time earlier than 9am?
    Early Morning Surcharge (Buffet Ready Between 8:00 AM - 8:55 AM) - $30.00 / Buffet Line
    Early Morning Surcharge (Buffet Ready Between 7:00 AM - 7:55 AM) - $60.00 / Buffet Line

    Can I ask for additional chairs and tables?
    Tables, chairs and other equipment are available for rental. Please contact our sales staff @ 6323 6445 for more details.

    Do you provide service staffs or chefs?
    Yes, Chefs and service staffs are available at a cost.

    How do I make payment?
    Cash / Cheque/ Bank Transfer/ Visa/ Mastercard/ Amex
  • For Cash payment, please prepare actual amount to pay our delivery person on the day of the event.
  • For Cheque payment, it should be crossed and make payable to "Casserole Catering Services Pte Ltd"
  • For Credit card payment, a payment link will be sent to you via email / SMS 3 days prior to event.
  • For Bank Transfer, payments have to be made 3 days prior to event. For our bank details, please contact our sales staff @ 6323 6445.
  • Interest will be charged at 12% per annum for any overdue balances beyond the payment terms.

    If I have further enquiries, who do I contact?
    Please call our Sales Hotline @ 6323 6445 for any further enquiries.